FAQ

OEM

What is the minimum order quantity (MOQ)?: The minimum order quantity varies depending on the specifications, design, delivery schedule, and desired quantity.
We will provide details and a quotation after reviewing your specific requirements.
Can you manufacture products with our brand name or logo?: Yes. We offer OEM customization such as logo printing, tags, and packaging to match your brand specifications.
Do you support ODM (original design manufacturing) as well as OEM?: Yes. We also handle ODM projects, including design and material proposals.
Can you produce samples?: Yes. We can produce samples for you to check the quality and design before mass production.
What is the standard production lead time?: The lead time is usually around 7 to 14 days after the sample is confirmed. Please note that the schedule may vary depending on the quantity, material, and specifications.

Where are the products manufactured?: Production is mainly carried out at our own factory in Japan.
Depending on the scale and specifications, we also work with partner factories across Asia.
How do you manage quality control?: All products are inspected based on Japanese quality standards.
We conduct rigorous quality checks on every aspect, including appearance, functionality, and durability.
Is quality consistent for large orders?: Regardless of the lot size, all products are manufactured and inspected under the same quality standards.
Where do you source materials and components?: Major components are sourced from trusted suppliers in Japan, China, and Taiwan.
Some models also feature Italian-made handles.
Do you provide long-term quality assurance?: Yes. We maintain a stable quality control system based on long-term partnerships.
In case of any defects or specification changes, our team is ready to respond promptly and flexibly.

What level of customization is available?: We can fully customize umbrella color, fabric, frame type, handle shape, and printing method.
What printing methods are available?: We support various printing techniques, including silk screen, inkjet, pigment, and transfer printing.
Can we choose the type of fabric?: Yes. We offer polyester, nylon, chambray, and other materials to suit your design and usage requirements.
What data format should we use for submitting artwork?: Please provide vector data in formats such as AI, PSD, or PDF.
Do you handle functional materials?: Yes. We can produce umbrellas using high-performance fabrics such as light-shielding, heat-resistant, and UV-cut materials.
4. Export, Delivery & Payment Terms

Do you offer international shipping?: Yes. We handle direct exports from Japan as well as delivery through local partners.
What shipping methods are available?: Both air and sea freight are available depending on order volume and delivery schedule.
What are your payment terms?: Typically, we require T/T (wire transfer) in advance, but we can discuss alternative terms depending on the project.
What is the standard delivery lead time?: The lead time varies depending on the specifications and quantity.
Production begins after the sample is confirmed, and we will provide a detailed schedule based on your request.
Can you prepare export documents?: Yes. We can provide invoices, packing lists, certificates of origin, and other required export documentation.
5. Brand & Licensing

Is collaboration with the Lumière brand possible?: Depending on your project details, collaboration may be possible. Please contact us for discussion.
Can Aurora-branded products be offered as OEM?: Yes. Certain items are available for OEM production or limited collaboration projects.
Do you support joint development under ODM?: Yes. We support joint ODM development, starting from the planning stage, including design, material selection, and specification design.
Are there any rules for using the brand logo?: We will review your proposal during discussions and provide our usage guidelines.
Is it possible to become an authorized distributor of Aurora products?: Yes, this can be considered depending on the conditions. Please contact us for more details.
6. Exhibitions & Business Meetings

Do you participate in trade shows?: Yes. We have exhibited at international trade shows, including those in Paris, and plan to continue participating in future events.
Can meetings be arranged at trade shows?: Yes. Please schedule an appointment in advance for on-site or online meetings.
Is it possible to view your products in Japan?: Yes. Our products can be viewed at our Tokyo headquarters showroom or partner exhibition spaces.
Do you offer online business meetings?: Yes. We support online meetings via Zoom or Microsoft Teams.
How can I get updates on new products?: We share updates through trade shows, newsletters, and our official Instagram account.
7. General / Other

How can I request a quotation?: Please contact us via the inquiry form or email with product details, quantity, and desired delivery time.
Can I request samples?: Yes. Samples can be provided depending on your project. They may be free or paid depending on conditions.
Is it possible to shorten the lead time?: Depending on stock and material availability, we may be able to adjust the schedule. Please contact us for details.
Can I communicate directly with an Aurora representative?: Yes. Our dedicated OEM team will communicate with you directly in English.
How long does it take to receive a response?: We usually reply within 2–3 business days.

FAQ